Supervise AI conversations
Monitor live interactions, intervene when judgment is required, and inspect full customer history.
Guided OS — AI for Hospitality
The AI operating system for modern hospitality.
Guided OS brings guest service, staff coordination, and daily hotel operations into one intelligent system — powered by GOS Orchestrator and GOS Choreographer.
GOS Orchestrator
GOS Choreographer
Unified Operations
Nedu · Hotel AI
online
Hi, can I get a late checkout tomorrow?9:41
Type a message
The Platform
Guided OS
The AI operating system for modern hospitality.
Guided OS (GOS) is HalaTech's AI operating system for hospitality. It brings guest service, staff coordination, and daily hotel operations into one intelligent system — helping hotels run with greater speed, consistency, and control.
Powered by GOS Orchestrator and GOS Choreographer, Guided OS turns scattered operational activity into synchronized execution.
Operational demonstration
See how Guided OS moves work through the operation
The same Sarah request — with the profile matching, transaction creation, policy checks, employee routing, status updates, guest notification, and record write-back that happen behind a single WhatsApp message.
Customer conversationWhatsApp
Sarah M.
Room 412 · Returning guest
Can I order dinner and get a late checkout tomorrow?
Welcome back, Sarah. I can help with room service and checkout. What would you like for dinner?
Grilled salmon and a green salad, please.
Your dinner order is confirmed and is being prepared. Your checkout has also been extended to 2:00 PM tomorrow.
Guided OS orchestration
Guided OS
Orchestration surface
How Guided OS connects the customer, transaction, employee, and outcome
Request understood
Sarah identified
Room 412 · loyalty guest · profile matched
Room and preferences retrieved
Dietary notes, past orders, checkout history
Work coordinated
Dinner selection captured
Grilled salmon + green salad
Dinner transaction created
$38 room charge authorized
Late-checkout policy checked
2:00 PM availability confirmed for Room 412
Employee assignment generated
Kitchen delivery task routed to F&B team
Outcome completed
Employee response received
Accepted · prep started · ETA updated
Task status updated
In progress · estimated arrival 22 min
Customer confirmation sent
WhatsApp update delivered to Sarah M.
Outcome recorded
Order, checkout, and staff actions added to profile
Employee assignmentCompleted
Workforce task
New delivery assigned
Delivered · customer notified
Response sent to Guided OS · guest notified
Customer conversationWhatsApp
Sarah M.
Room 412 · Returning guest
Can I order dinner and get a late checkout tomorrow?
Welcome back, Sarah. I can help with room service and checkout. What would you like for dinner?
Grilled salmon and a green salad, please.
Your dinner order is confirmed and is being prepared. Your checkout has also been extended to 2:00 PM tomorrow.
Guided OS orchestration
Guided OS
Orchestration surface
How Guided OS connects the customer, transaction, employee, and outcome
Request understood
Sarah identified
Room 412 · loyalty guest · profile matched
Room and preferences retrieved
Dietary notes, past orders, checkout history
Work coordinated
Dinner selection captured
Grilled salmon + green salad
Dinner transaction created
$38 room charge authorized
Late-checkout policy checked
2:00 PM availability confirmed for Room 412
Employee assignment generated
Kitchen delivery task routed to F&B team
Outcome completed
Employee response received
Accepted · prep started · ETA updated
Task status updated
In progress · estimated arrival 22 min
Customer confirmation sent
WhatsApp update delivered to Sarah M.
Outcome recorded
Order, checkout, and staff actions added to profile
Employee assignmentCompleted
Workforce task
New delivery assigned
Delivered · customer notified
Response sent to Guided OS · guest notified
- 1 · Customer request
Sarah M.
Room 412 · Returning guest
Can I order dinner and get a late checkout tomorrow?
- 2 · Guided OS understands the request
Guided OS
Orchestration surface
Profile and context loaded for Sarah M.
Sarah identified
Room 412 · loyalty guest · profile matched
Room and preferences retrieved
Dietary notes, past orders, checkout history
- 3 · Employee assignment and responseCompleted
Workforce task
New delivery assigned
Delivered · customer notified
Response sent to Guided OS · guest notified
- 4 · Customer confirmation
Sarah M.
Room 412 · Returning guest
Your dinner order is confirmed and is being prepared. Your checkout has also been extended to 2:00 PM tomorrow.
- 5 · Outcome recorded
Guided OS
Orchestration surface
Transaction, staff activity, and confirmation logged to Sarah M.
Employee response received
Accepted · prep started · ETA updated
Task status updated
In progress · estimated arrival 22 min
Customer confirmation sent
WhatsApp update delivered to Sarah M.
Outcome recorded
Order, checkout, and staff actions added to profile
Hospitality example shown. Use the steps above to inspect each moment — from intake through employee response, guest notification, and profile update.
Shared data and orchestration
Every conversation and action works from the same continuously enriched context
Voice, messaging, email, and chat feed one customer and organizational record. Guided OS uses that record to answer, transact, coordinate employees, and follow through — not simply route messages into an inbox.
Common data and intelligence core
Customer and organizational record
- Unified contact and organization profiles
- Identity resolution
- Conversation history
- Preferences
- Knowledge and policy
- Transaction state
- Active workflow state
Operator workspace
Where teams supervise conversations, configure behavior, and improve how work gets done
Operators retain visibility and control over AI conversations, employee tasks, transactions, and quality — without replacing human judgment.
Supervisory workspace
The operating surface where humans oversee AI, intervene when needed, and keep service standards intact across voice, messaging, and email.
- Real-time conversation monitoring
- Intervention and escalation authority
- Customer and workflow history in one view
Humans + AI, supervised
WhatsApp · Room 304
AI handling · 2 min ago
Voice · Billing review
Escalation requested
Email · Order update
AI handling · 5 min ago
Configuration and reporting
Leadership sets AI behavior, reviews how work moves through the operation, and identifies where workflows need adjustment.
- Policy and routing configuration
- Quality scoring and coaching signals
- Custom reporting for operators and leadership
Illustrative dashboard
Sample metrics — not measured customer performance
87%
AI resolution
1.2s
Avg response
4.8
Satisfaction
Volume trend
Manage transactions and employee tasks
Track orders, bookings, assignments, and follow-through across teams and systems.
Configure policies and quality controls
Set escalation rules, service standards, and AI behavior — with alerts when quality drifts.
Evaluate performance and improve workflows
Review resolution patterns, identify bottlenecks, and refine how work moves through the operation.
Two Core Systems
Intelligence meets coordination.
Guided OS is powered by two purpose-built systems — one to direct, one to execute.
GOS Orchestrator
The AI command center for your hotel.
GOS Orchestrator is the intelligence layer of Guided OS. It receives requests, understands context, decides what needs to happen next, and routes work across the business.
From guest messaging and reservations to service triggers and operational workflows, Orchestrator helps ensure every event is handled with logic, timing, and precision.
- Interprets requests and operational events
- Routes work to the right workflow or team
- Connects service activity across the property
- Brings intelligence to daily hotel operations
- Helps reduce confusion and response delays
GOS Choreographer
AI workforce coordination in motion.
GOS Choreographer is the execution and workforce coordination layer of Guided OS. It turns operational decisions into structured action by assigning tasks, tracking acknowledgments, monitoring progress, and keeping staff aligned from start to finish.
Instead of missed handoffs and disconnected communication, Choreographer helps teams move in sync.
- Assigns and tracks operational tasks
- Coordinates staff through structured workflows
- Improves accountability and follow-through
- Automates reminders, follow-ups, and escalation
- Helps teams execute with better timing and visibility
How They Work Together
From Decision to Execution
GOS Orchestrator decides what needs to happen.
GOS Choreographer makes sure it happens smoothly.
Together, they turn guest requests, staff activity, and hotel operations into one coordinated system.
Guest event or request
Orchestrator interprets and routes
Choreographer coordinates execution
Guided OS tracks progress and completion
One system to direct the flow. One system to coordinate the movement.
The Problem
Hotels Still Run on Manual Operations
Declining ratings
Guests expect more. Manual operations can't keep up.
Missed revenue
No upselling. No coordination. Money left every night.
Overwhelmed staff
Too many tasks, no system. Service suffers.
Slow response
Requests queue up. Guests notice. Loyalty erodes.
Conversation Chat
The Hotel Phone Is Retired
Room handsets spread germs, ring at the wrong time, need constant maintenance, and invade guest privacy. We replace all of that with a single, quiet conversation thread on the guest's own device.
Ringing
Legacy
Replace
Nedu · Hotel AI
online
Hey, could I get extra towels?10:14 PM
Type a message
Modern
Fewer germs
No shared handsets. Guests use their own device.
Zero hardware upkeep
No wiring, no handset repairs, no intercom panels.
No more room rings
Quiet, async messaging instead of loud interruptions.
Guest-controlled privacy
Opt-in communication. Guests decide when to engage.
Quiet by design. Built for hospitality.
One secure thread across pre-stay, in-stay, and post-stay — no hardware, no disturbance, full context for staff, full control for guests.
How It Works
How Guided OS Works
AI handles the volume. Your team handles the moments that matter. Together, they deliver better operations than either could achieve alone.
Guest Experience
Chat · Orders · Feedback · Upsells
Guided OS
Orchestrator · Choreographer · Intelligence
Existing Hotel Systems
PMS · POS · Comms · Booking
No disruption to existing systems
01
Integrate
Connects to your PMS, POS, and comms tools. No rip-and-replace.
02
Automate
AI handles guest queries, upselling, orders, and feedback 24/7.
03
Orchestrate
Tasks are auto-assigned, tracked, and quality-checked in real time.
Platform Modules
Three Systems. One Guided OS.
Nedu · Hotel AI
online
What time is the pool open?9:41
The pool is open 6 AM – 10 PM. Want me to reserve a sun lounger?9:41
Yes please, for 2pm 🙏9:42
Done! Sun lounger reserved for 2 PM. Enjoy your swim.9:42
Type a message
AI Conversation
Guests ask. The AI answers — in natural language, around the clock. Staff get instant operational support too.
Nedu · Hotel AI
online
Hey, I'd like to book a room for 3 nights starting Friday.10:02
Sure thing! That's Friday 28 Feb to Monday 3 March. I have a Deluxe King at ₦85,000/night — does that work?10:02
Perfect, let's do it.10:03
You're all set! Here's your booking:
Confirmed
RoomDeluxe King
Check-inFri, 28 Feb
Check-outMon, 3 Mar
Total₦255,000
I'll send a confirmation to your email. Need anything else?
10:03Type a message
Transactional Automation
Smart upselling, order tracking, and feedback collection — automatically triggered at every guest touchpoint.
Live Task Board3 active
Rm 301 · Turndown service
Maria
Rm Pool · Towel restock
James
Rm Lobby · Spill — Floor B2
Auto-dispatch
Workforce Orchestration
Tasks auto-dispatched and quality-checked. Housekeeping, maintenance, front desk — all in sync.
Revenue Expansion Modules
Ghost Kitchens
Every hotel is already a kitchen. AI-managed F&B — from guest orders to city-wide delivery.
Satin Rides
Nigeria's premium ride-hailing network. Airport transfers, tours, city rides — dispatched from the hotel grid.
Boat & Leisure
Charters and excursions handled without a single phone call — booked through one conversation.
Customer Experience Platform
AI Handles Volume. Humans Handle Care.
A full customer experience platform is built into Guided OS. AI handles volume and speed. Your team handles empathy and judgment.
Guest Experience Centre
3 agents online
AI active
Active · 4
Amara O.
now
Can I extend my stay by one night?
AIKwame B.
2m
The AC in my room isn't working properly
EscalatedFatima A.
4m
I'd like to book a spa treatment for tomorrow
AIDavid C.
6m
I need to speak to a manager about my bill
AgentKwame B. · Room 312
Needs human attention
The AC in my room isn't working properly
I'm sorry to hear that. I've flagged this as urgent and a team member will be with you shortly.
Escalated to agent · Maintenance notified
Hi Kwame, this is Sarah from the front desk. Our maintenance team is on the way — expected in 8 minutes.
AI handles the volume
Routine requests, bookings, and queries are handled automatically — no staff time required.
Smart escalation
When a conversation needs human attention, the AI flags it instantly and hands off with full context.
Agent takes over seamlessly
Your team sees the full conversation history and picks up exactly where the AI left off.
Every interaction logged
All conversations — AI and human — are stored, searchable, and available for quality review.
Human-in-the-loop, by design
The AI never operates in a black box. Your team has full visibility and can intervene at any point. AI scales the work. Humans lead the decisions.
Workforce Management
AI Coordinates Your Entire Staff Workflow
Staff log inventory, confirm deliveries, and update stock through simple conversations. The AI handles the rest — no forms, no terminals needed.
AI · Inventory Assistant
online
Inventory log
We bought lamb today, two kilos.2:14 PM
Nice! Do you have a photo? A quick snap of it on the scale works perfectly.2:14 PM
2.0 kg
Photo
Lamb · weighing
Got it — looks good! How much did you pay for the two kilos?2:15 PM
We bought the two kilos for 40k.2:16 PM
Perfect — logged.
Inventory updated
ItemLamb
Quantity2 kg
Cost₦40,000
Price / kg₦20,000
What's the next item?
2:16 PMWe got fresh tilapia too — 5 kilos.2:17 PM
Type a message
01
Chef names the item
A simple message is all it takes — no barcodes, no lookup screens. The AI understands context and asks for what it needs.
02
Photo as proof
A snap of the item on the scale confirms weight and condition. The image is stored against the inventory entry automatically.
03
Cost captured conversationally
The chef states the price in natural language. The AI extracts the figure, calculates cost-per-unit, and logs everything.
04
Logged and moving on
The AI confirms the entry and immediately prompts the next item — keeping the session flowing until the inventory is complete.
Conversational logging
Staff log inventory through natural conversation — no forms, no terminals, no training needed.
Photo verification
Photo evidence is attached to every entry, creating a visual audit trail for every item received.
Instant stock update
Inventory updates the moment the AI confirms an item — cost per unit calculated automatically.
Anomaly detection
Unusual prices, quantities, or missing photos are flagged before they become a problem.
Housekeeping
Room assignments, turndown, laundry
Kitchen
Prep schedules, deliveries, stock alerts
Maintenance
Fault reports, inspections, follow-ups
Hotel Outcomes
Built for Smoother Hotel Operations
Guided OS helps hospitality teams move from reactive operations to coordinated performance.
Faster response to guest needs
Fewer dropped or delayed tasks
Better staff alignment
More consistent service delivery
Clearer accountability across teams
Less day-to-day operational chaos
Real-World Impact
Results Hotels See After Deployment
Before
01Declining ratings. Missed revenue. Burnt-out staff.
Discovery
02A platform built only for hospitality.
Deployed
03Live in days. Operations on autopilot.
After
04+20% revenue. +25% higher ratings. Pride restored.
+20%
Revenue
From automated upselling and new service streams
+25%
Guest Ratings
Instant, consistent service raises satisfaction scores
Day 1
Impact
No disruption. Improvement starts immediately
Who It's For
Built for Every Role
Independent Hotel Owners
More margin. Better ratings. Less chaos.
- Increase revenue per guest
- Improve online ratings
- Reduce operational overhead
Hotel Operators & Managers
Automate the grind. Elevate the service.
- Streamline daily operations
- Ensure service consistency
- Empower staff with AI
Hospitality Groups
Consistent operations across every property.
- Standardize across properties
- Centralized performance insights
- Scale without extra headcount
Investors
Category-defining. Measurable growth potential.
- Clear market positioning
- Scalable revenue model
- Hospitality-specific moat
Pricing
Success-aligned. Transparent. Simple.
Full Platform
Everything. Day one.
AI Conversation Module
Transactional Automation Module
Workforce Orchestration Module
Kitchen, Transport & Leisure Modules
Onboarding & integration support
Custom training on your property data
24/7 monitoring & ongoing updates
No hardware. No capex.
Software only. Works on what you already have.
Grows with you.
Pricing aligns with your success — not a flat fee.
No surprises.
No per-message costs. No hidden charges.
Early Adopter Program
Preferential terms and hands-on onboarding for properties joining now.
Guided OS
Bring AI coordination to your hotel.
See how Guided OS helps hospitality teams operate with more clarity, precision, and flow.
AI Conversation
+20% Revenue
+25% Ratings
·No hardware·Live in days