Privacy Policy

This policy covers personal information we collect when business contacts use our “Book a demo” form (including HighLevel forms) or otherwise opt in to receive SMS about demos, onboarding, and product updates from HalaTech (halatech.ai).

HalaTech is a hospitality AI and customer-engagement company. In this policy, “HalaTech,” “we,” “us,” and “our” mean HalaTech AI.

Depending on the form or conversation, we may collect:

• Name
• Email address
• Phone / mobile number
• Company name
• Answers you provide on the form
• SMS engagement metadata (for example delivery status, timestamps, and replies such as STOP or HELP)

We use this information to:

• Respond to your demo request
• Send SMS or WhatsApp messages about demos, scheduling, and onboarding
• Operate conversations after a handoff (for example to a live chat or AI assistant supporting your demo)

If you provide a mobile number and opt in, we may text you about demos, setup, and related product updates.

• We do not sell or share mobile phone numbers with third parties for their own marketing.
• Message frequency varies. You may receive a few messages per week related to demos and setup.
• Message and data rates may apply.
• Reply STOP to opt out. Reply HELP for help.
• Opt-in is not a condition of purchase.

We use processors only to provide this service—not for their own marketing. Examples include:

• HighLevel for forms and CRM
• Twilio for messaging
• HalaTech systems for live chat and AI-assisted conversations

These providers process information on our behalf under our instructions. We may also share information when required by law or to protect rights and safety.

We keep personal information only as long as needed for the purposes above, including follow-up on demo requests, ongoing conversations you take part in, and legal or operational requirements. When it is no longer needed, we delete or de-identify it where practical.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You can:

• Opt out of SMS at any time by replying STOP
• Ask for access to the personal information we hold about you
• Ask us to delete your information where applicable

To make an access or deletion request, email us at the contact below. We may need to verify your identity before responding.

We may update this policy from time to time. The effective date at the top will change when we do. Continued use of our forms or messaging after an update means the revised policy applies to that use.