Supervise AI conversations
Monitor live interactions, intervene when judgment is required, and inspect full customer history.
HalaTech AI · Guided OS
Turn every customer conversation into completed work.
HalaTech connects voice, WhatsApp, email, chat, SMS, and social messaging to one customer record — then uses AI to answer, transact, assign work, follow up, and escalate. Not a chatbot. Not a shared inbox.
Customer requestWhatsApp
Sarah M.
Room 412 · Returning guest
Can I order dinner and get a late checkout tomorrow?
Your dinner order is confirmed and is being prepared. Your checkout has also been extended to 2:00 PM tomorrow.
Guided OS coordinates
Guided OS
Coordinating the request
Dinner order and late checkout for Sarah M. — from message to completed outcome.
Request understood
Sarah identified
Room 412 · loyalty guest · profile matched
Preferences retrieved
Dietary notes and checkout history
Work coordinated
Dinner transaction created
$38 room charge authorized
Employee assignment generated
Kitchen delivery routed to F&B
Outcome completed
Customer confirmation sent
WhatsApp update delivered to Sarah M.
Outcome recorded
Order, checkout, and staff actions logged
Sarah M.
Room 412 · Returning guest
Can I order dinner and get a late checkout tomorrow?
Your dinner order is confirmed and is being prepared. Your checkout has also been extended to 2:00 PM tomorrow.
Guided OS
Coordinating the request
Dinner order and late checkout for Sarah M. — from message to completed outcome.
Request understood
Sarah identified
Room 412 · loyalty guest · profile matched
Preferences retrieved
Dietary notes and checkout history
Work coordinated
Dinner transaction created
$38 room charge authorized
Employee assignment generated
Kitchen delivery routed to F&B
Outcome completed
Customer confirmation sent
WhatsApp update delivered to Sarah M.
Outcome recorded
Order, checkout, and staff actions logged
Up to 80%
Target automation rate
Routine inquiries handled without manual coordination.
15 min
First connected workflow
Initial channel and basic workflow — not full enterprise rollout.
End-to-end
Workflow traceability
Requests tracked from intake through completion.
Operational demonstration
See how Guided OS moves work through the operation
The same Sarah request — with the profile matching, transaction creation, policy checks, employee routing, status updates, guest notification, and record write-back that happen behind a single WhatsApp message.
Customer conversationWhatsApp
Sarah M.
Room 412 · Returning guest
Can I order dinner and get a late checkout tomorrow?
Welcome back, Sarah. I can help with room service and checkout. What would you like for dinner?
Grilled salmon and a green salad, please.
Your dinner order is confirmed and is being prepared. Your checkout has also been extended to 2:00 PM tomorrow.
Guided OS orchestration
Guided OS
Orchestration surface
How Guided OS connects the customer, transaction, employee, and outcome
Request understood
Sarah identified
Room 412 · loyalty guest · profile matched
Room and preferences retrieved
Dietary notes, past orders, checkout history
Work coordinated
Dinner selection captured
Grilled salmon + green salad
Dinner transaction created
$38 room charge authorized
Late-checkout policy checked
2:00 PM availability confirmed for Room 412
Employee assignment generated
Kitchen delivery task routed to F&B team
Outcome completed
Employee response received
Accepted · prep started · ETA updated
Task status updated
In progress · estimated arrival 22 min
Customer confirmation sent
WhatsApp update delivered to Sarah M.
Outcome recorded
Order, checkout, and staff actions added to profile
Employee assignmentCompleted
Workforce task
New delivery assigned
Delivered · customer notified
Response sent to Guided OS · guest notified
Customer conversationWhatsApp
Sarah M.
Room 412 · Returning guest
Can I order dinner and get a late checkout tomorrow?
Welcome back, Sarah. I can help with room service and checkout. What would you like for dinner?
Grilled salmon and a green salad, please.
Your dinner order is confirmed and is being prepared. Your checkout has also been extended to 2:00 PM tomorrow.
Guided OS orchestration
Guided OS
Orchestration surface
How Guided OS connects the customer, transaction, employee, and outcome
Request understood
Sarah identified
Room 412 · loyalty guest · profile matched
Room and preferences retrieved
Dietary notes, past orders, checkout history
Work coordinated
Dinner selection captured
Grilled salmon + green salad
Dinner transaction created
$38 room charge authorized
Late-checkout policy checked
2:00 PM availability confirmed for Room 412
Employee assignment generated
Kitchen delivery task routed to F&B team
Outcome completed
Employee response received
Accepted · prep started · ETA updated
Task status updated
In progress · estimated arrival 22 min
Customer confirmation sent
WhatsApp update delivered to Sarah M.
Outcome recorded
Order, checkout, and staff actions added to profile
Employee assignmentCompleted
Workforce task
New delivery assigned
Delivered · customer notified
Response sent to Guided OS · guest notified
- 1 · Customer request
Sarah M.
Room 412 · Returning guest
Can I order dinner and get a late checkout tomorrow?
- 2 · Guided OS understands the request
Guided OS
Orchestration surface
Profile and context loaded for Sarah M.
Sarah identified
Room 412 · loyalty guest · profile matched
Room and preferences retrieved
Dietary notes, past orders, checkout history
- 3 · Employee assignment and responseCompleted
Workforce task
New delivery assigned
Delivered · customer notified
Response sent to Guided OS · guest notified
- 4 · Customer confirmation
Sarah M.
Room 412 · Returning guest
Your dinner order is confirmed and is being prepared. Your checkout has also been extended to 2:00 PM tomorrow.
- 5 · Outcome recorded
Guided OS
Orchestration surface
Transaction, staff activity, and confirmation logged to Sarah M.
Employee response received
Accepted · prep started · ETA updated
Task status updated
In progress · estimated arrival 22 min
Customer confirmation sent
WhatsApp update delivered to Sarah M.
Outcome recorded
Order, checkout, and staff actions added to profile
Hospitality example shown. Use the steps above to inspect each moment — from intake through employee response, guest notification, and profile update.
Shared data and orchestration
Every conversation and action works from the same continuously enriched context
Voice, messaging, email, and chat feed one customer and organizational record. Guided OS uses that record to answer, transact, coordinate employees, and follow through — not simply route messages into an inbox.
Common data and intelligence core
Customer and organizational record
- Unified contact and organization profiles
- Identity resolution
- Conversation history
- Preferences
- Knowledge and policy
- Transaction state
- Active workflow state
Operator workspace
Where teams supervise conversations, configure behavior, and improve how work gets done
Operators retain visibility and control over AI conversations, employee tasks, transactions, and quality — without replacing human judgment.
Supervisory workspace
The operating surface where humans oversee AI, intervene when needed, and keep service standards intact across voice, messaging, and email.
- Real-time conversation monitoring
- Intervention and escalation authority
- Customer and workflow history in one view
Humans + AI, supervised
WhatsApp · Room 304
AI handling · 2 min ago
Voice · Billing review
Escalation requested
Email · Order update
AI handling · 5 min ago
Configuration and reporting
Leadership sets AI behavior, reviews how work moves through the operation, and identifies where workflows need adjustment.
- Policy and routing configuration
- Quality scoring and coaching signals
- Custom reporting for operators and leadership
Illustrative dashboard
Sample metrics — not measured customer performance
87%
AI resolution
1.2s
Avg response
4.8
Satisfaction
Volume trend
Manage transactions and employee tasks
Track orders, bookings, assignments, and follow-through across teams and systems.
Configure policies and quality controls
Set escalation rules, service standards, and AI behavior — with alerts when quality drifts.
Evaluate performance and improve workflows
Review resolution patterns, identify bottlenecks, and refine how work moves through the operation.
Business outcomes
What changes when conversations become completed work
Each outcome maps to a specific platform behavior — not a generic promise about transformation.
More requests and transactions completed without manual coordination
Guided OS answers, transacts, assigns work, and follows up inside the conversation — so routine requests do not depend on staff chasing updates across tools.
Faster, more reliable follow-through across employees and systems
Kitchen, housekeeping, billing, and supervisors receive assignments with customer context attached — and status changes flow back to the guest automatically.
Better visibility, quality control, and continuous improvement
Operators inspect conversation history, transaction state, and employee responses in one place — then adjust policies, routing, and AI behavior with evidence.
Implementation support
Software at the core. Experts where needed.
Guided OS is the product. HalaTech helps you connect your first channel, map workflows, configure the platform, and launch — without making consulting the primary thing being sold.
Platform configuration and integration
Map journeys and workflows
Identify how customers reach you, which systems are involved, and which workflows Guided OS should operate first.
Configure policies and knowledge
Channels, routing rules, transaction flows, and AI behavior are set up inside Guided OS for your operation.
Connect channels and systems
Our team connects the required integrations so conversations, customer data, and operational actions stay in sync.
Launch with operator support
Implementation help for your first connected channel or use case — including escalation paths and quality controls.
Get started
See Guided OS operate a real workflow — then connect your first channel
Explore the product, request a demo, or discuss the use case you want to launch first.