Intelligent customer service and operations that scale
Handle 80% of customer inquiries, process transactions in real-time, and orchestrate your entire service workflow with one AI operating system.
Trusted by service businesses running AI in production
Handle most customer questions without human intervention
From signup to handling your first customer inquiry
Never miss a customer conversation across any channel
Every task tracked from inquiry to completion
Service businesses need a new kind of operating system
Customer expectations shift constantly. Manual processes break at scale. Guided OS monitors every interaction, automates every workflow, and improves service quality with every customer conversation.
All channels, one screen
Answer 80% of inquiries across calls, WhatsApp, web chat, and more — all managed through our state-of-the-art contact center with your team or our remote experts.
80% of transactions handled
Process bookings, orders, payments, and upsells directly in conversation. No handoffs, no dropped balls — just completed business.
15-minute setup
Get started in 15 minutes with complete workflow automation — from customer inquiry to task routing, team coordination, and follow-through to completion.
Where the work gets done
From human supervision to AI configuration, our platform gives your team the complete toolkit to manage intelligent customer service automation across every touchpoint your business uses.
Contact Center
Where humans supervise AI agents and jump into the loop when necessary. Real-time oversight, intelligent routing, and seamless handoffs ensure every customer interaction meets your standards.
- Human-AI collaboration workspace
- Real-time conversation monitoring
- Intelligent escalation and routing
- Quality assurance and coaching
Contact Center
WhatsApp - Room 304
AI handling • 2min ago
Voice - Billing Issue
Needs human review
Email - Order Update
AI handling • 5min ago
Analytics Dashboard
87%
AI Resolution
1.2s
Avg Response
4.8★
Satisfaction
Volume Trends
Analytics Dashboard
Where configuration and reporting happen. Configure AI behavior, analyze performance metrics, and optimize your customer service operations with comprehensive insights and controls.
- Real-time performance analytics
- AI behavior configuration
- Custom reporting and insights
- Workflow optimization tools
People behind the platform
Not just software — a team that owns your service quality with you.
Human + AI, together
AI does the volume. People keep it human.
Guided OS handles the bulk of every conversation automatically — but there's always a real team watching over it. That's what keeps quality high and customers trusting you.
Real experts, in the loop
In-house and remote specialists supervise every AI conversation, stepping in the moment a customer needs a human touch.
Your standards, protected
People who know your business review quality, coach the AI, and make sure every interaction sounds like you.
Live in 15 minutes
Our team gets you set up and handling real customer inquiries the same day — no long onboarding, no heavy lift.
Omnichannel by default
All your channels.
WhatsApp, voice, email, web chat, SMS, Instagram, LinkedIn, iMessage — and much more. Every conversation flows into one AI-powered inbox.
Service automation and optimization for the whole team
From customer service to operations, in one platform. Framework agnostic, works with any stack you're already using.
Observability
See what actually happened in every conversation
Inspect every customer interaction, search across millions of conversations, and track quality, response time, and resolution rates in real time.
- Real-time conversation tracking
- Quality scoring and metrics
- Performance dashboards
Automation
Turn customer signals into business actions automatically
Guided OS surfaces patterns across interactions, automatically routes tasks to the right team, and ensures nothing falls through the cracks.
- Pattern recognition
- Smart task routing
- Automated follow-ups
Quality Control
Maintain service standards at scale
Define what good service looks like, monitor against those standards, and get alerts when quality drops before customers notice.
- Service quality scoring
- Automated quality gates
- Proactive alerts
Analytics
Everything you need to optimize service delivery
Track customer satisfaction, identify bottlenecks, and optimize workflows with detailed analytics and custom reporting.
- Customer satisfaction metrics
- Workflow optimization
- Custom reporting
How it works
Inquiry arrives
All channels · One screen
AI responds & acts
Book · Order · Resolve
Transaction completes
Pay · Confirm · Close
Expert support
In-house · Remote · 15min setup
Ready to automate service quality at scale?
Join service teams using Guided OS to handle more customers, maintain quality standards, and grow their business without scaling their support team.