Sarah M.
Room 412 · Returning guest
Can I order dinner and get a late checkout tomorrow?
Dinner is confirmed and being prepared. Checkout extended to 2:00 PM tomorrow.
AI customer experience platform
Turn customer requests into completed work.
Guided OS handles customer conversations, completes transactions, and coordinates the employees and systems needed to deliver the outcome.
- Answer
- Transact
- Coordinate
Not a chatbot. Not a shared inbox. A customer and service operations platform. See the full platform
One request, end to end
Request → action → outcome
A hospitality guest asks for dinner and a late checkout. Guided OS handles the conversation, creates the order, assigns staff, and updates the guest — in one flow.
Step 1 of 3: Request received. Can I order dinner and get a late checkout tomorrow?
Sarah M.
Can I order dinner and get a late checkout tomorrow?
7:14 PMGuided OS
Request received
Reading the request and loading guest context…
Request understood · Work coordinated · Customer updated
Customer request
Sarah M.
Can I order dinner and get a late checkout tomorrow?
7:14 PMYour dinner order is confirmed and is being prepared. Your checkout has also been extended to 2:00 PM tomorrow.
7:18 PMGuided OS coordinates
Guided OS
Work coordinated
- Guest identified
- Dinner order created
- Kitchen assigned
- Checkout availability checked
Outcome
Guided OS
Outcome completed
- Employee accepted
- Late checkout approved
- Customer updated
- Work recorded
Request understood · Work coordinated · Customer updated
Hospitality example shown. See the full platform walkthrough
What Guided OS does
Three jobs, one platform
Every channel, transaction, employee action, and customer update works from the same shared context.
Talk to customers
Voice, WhatsApp, SMS, email, web chat, and social messaging — customers reach you on familiar channels.
Complete customer requests
Creates bookings and orders, collects payment, handles changes, answers support questions, and follows up.
Coordinate the work
Assigns employees, notifies vendors, tracks progress, manages exceptions, and keeps customers informed.
Who it is for
Built for service businesses where customer requests create real operational work
Hospitality is our primary live example — but Guided OS applies wherever a customer message triggers employees, vendors, and systems to act.
- Hospitality
- Property management
- Healthcare services
- Field services
- Logistics
- Retail and ordering
- Customer support operations
In production
Operating in hospitality today
Guided OS runs live guest workflows — room service, checkout changes, staff assignments, and customer follow-up — not a slide-deck demo.
A returning guest messages on WhatsApp. Guided OS identifies them, creates the transaction, routes kitchen staff, checks policy, updates the guest, and records the outcome — without staff chasing updates across tools.
See the hospitality product pageSupported channels
- Voice
- SMS
- Web chat
- Social messaging
Social messaging available through integration configuration.
Human control
AI handles routine work. Humans supervise, approve, and intervene.
Operators monitor live conversations, step in when judgment is required, configure policies, and improve how work moves through the operation.
Guided OS escalates exceptions to your team. Supervisors see conversation history, transaction state, and employee responses in one place — then adjust routing and AI behavior with evidence.
Platform architecture and operator workspaceImplementation support
Software at the core. Experts where needed.
Guided OS is the product. HalaTech helps you launch — without making consulting the primary thing being sold.
Connect your first channel
We help map your workflow, configure Guided OS, and connect the integrations your operation needs.
Launch with operator support
Implementation help for your first use case — including escalation paths and quality controls.
Next step
See Guided OS handle a real request
Walk through the platform on the product page, or tell us the first workflow you want to connect.